These are the terms on which The Library Ladder Company Ltd (we) will sell goods to a consumer (you). These terms tell you about our company, what we do, how we charge, the contract you enter into with us when buying one of our products, how to cancel your order, and other important information.


About Us

We are The Library Ladder Company Ltd, a private company registered in England & Wales with company number 11070367.

Our registered office address is: Rotunda Buildings, Montpellier Street, Cheltenham, Gloucestershire, GL50 1SX - however please remember that we do not have any showrooms here.

We can be contacted by a scheduled call back or by email using:

We can also be written to at the above address. If we need to contact you, we will usually do so by telephone or email.


Our Products

We are an online shop, which sells the high-quality hardware, fixtures and fittings needed for rolling library ladders and other homeware products. All products are available to purchase on our website – it is your responsibility to ensure that you have purchased all of the fixtures needed to properly install and set up your product. Please remember that we only deliver the products – it is your responsibility to fit and install them, as such we would recommend engaging the services of a reputable local carpenter to ensure that your fitting is to a high standard.

Details of all of our products are set out on our website, where you will also find guides on what fittings and features we recommend are needed to ensure that your product can be fitted properly. These are only recommendations – it is your final decision as to what you would like to purchase. We recommend consulting the individual who will be fitting your product, to ensure that you have purchased all of the parts necessary to allow for successful fitting.


Your Order

Your offer to purchase our goods will be considered accepted when you receive email confirmation of your order – it is at this point that a contract has been formed between us. Please note that a request for a quote, and our subsequent reply does not constitute a contract. The contract between us will include these terms and conditions as set out, as well as any others that we may include in our order confirmation email.

Please note that we only accept payment via Shopify – please see their terms and conditions for details relating to use. We will endeavour to take payment promptly.

If for some reason we are unable to accept your order, you will be informed and not charged for your attempted purchase. This could happen for example: if there is an unexpected limit on our resources which we could not reasonably plan for, or perhaps we have identified an error in the price or description of the products. These examples are illustrative and the reason for being unable to accept your order is not limited to these.

If you have ordered a customised bespoke length product, we reserve the right to amend the design if required by any relevant legal requirements to do so. With bespoke designs, you agree to indemnify us against all liabilities, costs, expenses, damages and losses that may be incurred by us in connection with any claim against us which relates to the actual or alleged infringement of a third party’s intellectual property rights (arising from the bespoke design).

If you feel that an item from your order is defective, you must tell us within 24 hours of the delivery of the order. If we cannot perform our services due to an event outside of our control, then we will contact you as soon as possible and take steps to minimise any delay and additional charges – if we do this, then we will not be liable for any delays to your order, and you will pay us any reasonable charges that have resulted.

Delivery of your order

Your purchases will be delivered to the address specified in your order confirmation, accompanied by a delivery note that will contain the order’s date, contents, any relevant storage instructions and any outstanding balances if applicable. Delivery is completed once the goods are unloaded at the delivery address, and it is at this point that the contract between us has been fulfilled.

As we use couriers for delivery, any quoted dates are approximate – we may be able to provide tracking details of your order depending on the courier used. We do not have any liability if your order cannot be delivered due to circumstances beyond our reasonable control, or if you fail to provide adequate delivery instructions. If we fail to deliver your order outside of the above circumstances, then our liability is limited to the costs and expenses incurred by you in obtaining replacement goods of a similar quality.

We work alongside a logistics partner (Diamond Logistics), and if initial delivery is attempted and failed, they will attempt re-delivery. Please note that if you fail to accept the delivery of your order ten business days after we notified you that the order is ready for delivery, we can resell or dispose of your purchase.

International Delivery

We deliver to the countries listed on our website. However, there are restrictions on some goods for certain destinations, so please review the information on that page carefully before placing an order with us. If you order goods from us for delivery to an international delivery destination, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing an order with us. You must comply with all applicable laws and regulations of the country for which the goods are destined. We will not be liable or responsible if you break any such law.

Limitation of our Liability

We are not liable in contract, tort (negligence included), breach of statutory duty or otherwise, for any loss of profit or other indirect or consequential loss to you. Our total liability in respect of all other losses arising in connection with the contract will not exceed the price of the product you have purchased.

However, nothing above or in any of these terms and conditions shall limit or exclude our liability for death or personal injury caused by us or our employees’ negligence. Our liability is also not limited or excluded for fraud, fraudulent misrepresentation, a breach of the terms implied by the Sale of Goods Act 1979, Section 12, or any defective products under the Consumer Protection Act 1987. We do not restrict or exclude our liability in any circumstances in which it would be unlawful to do so.

Although our Quiet Glide products come with a limited lifetime guarantee, this is provided by their manufacturer rather than us. Quiet Glide warrants that the purchased product will be free from defects in material or workmanship, when given normal wear and proper use. This warranty is only valid if the product was not damaged while being installed, was operated in line with their specifications and instructions and was not modified or damaged by someone other than Quiet Glide. Third party products and other system components using or interacting with the product are not covered by this warranty.

Quiet Glide’s liability under this warranty is limited to the repair or replacement of the portion of the product which was defective in material or workmanship. They further warrant that the repaired or replaced product will be free from these defects. As such, we will not be held responsible for any failures or guarantees in relation to Quiet Glide products – the manufacturer of the products is instead liable. However, we will help facilitate the processing of any problems that you do incur, so please do feel free to contact us if you have any problems.

Cancellation of Your Order


You may have the right to cancel your order with us if you wish to do so, depending on the product you have ordered. You may also have the right to reject and return faulty products to us.

You do not have the right to cancel or return your order with us if your order relates to a bespoke product once we have started work on the product for you. Your rights to cancel or return your order with us if your order relates to other products differs depending on the product you have ordered from us.

Click here to view the full returns policies listed by product category. Or get in touch if you would like more information.

We will inform you of the cancellation and returns policy for all of the products we sell in our order confirmation email.

Please note that if damage to the product occurred in your care, then we cannot accept cancellation or return in any event. 


Personal Information

We rely on the ground of legitimate business interests to process your data – as we need access to it to provide our services such as delivery of the order to your property, as well as to process payments. We will only use your personal information for marketing purposes where we have your explicit consent to do so and you can ask us to stop sending you marketing communications at any time. We will never pass your personal information on to third parties for marketing purposes.

We reserve the right to reuse images of the products that you have purchased from us that you share online, and by agreeing to purchase our products under these terms of business, you give us explicit consent to be able to do this. Some of these images may be included on our website to demonstrate our products. We will use reasonable efforts to ensure that the images do not include personal information. You will allow us to do this and you grant us the unrestricted right and permission to copyright, use and publish these images in any media for advertising or any other lawful purpose. You release us from any claim for remuneration associated with the proper commercial or artistic use of the images.

Other important information

Our contract will be between you and us. No other person will have any rights to enforce any of its terms.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

These terms are governed by English law and you and we can bring legal proceedings in respect of the services only in the English courts.