Your offer to purchase our goods will be considered accepted when you receive email confirmation of your order – it is at this point that a contract has been formed between us. Please note that a request for a quote, and our subsequent reply does not constitute a contract. The contract between us will include these terms and conditions as set out, as well as any others that we may include in our order confirmation email.
Please note that we only accept payment via Shopify – please see their terms and conditions for details relating to use. We will endeavour to take payment promptly.
If for some reason we are unable to accept your order, you will be informed and not charged for your attempted purchase. This could happen for example: if there is an unexpected limit on our resources which we could not reasonably plan for, or perhaps we have identified an error in the price or description of the products. These examples are illustrative and the reason for being unable to accept your order is not limited to these.
If you have ordered a customised bespoke length product, we reserve the right to amend the design if required by any relevant legal requirements to do so. With bespoke designs, you agree to indemnify us against all liabilities, costs, expenses, damages and losses that may be incurred by us in connection with any claim against us which relates to the actual or alleged infringement of a third party’s intellectual property rights (arising from the bespoke design).
If you feel that an item from your order is defective, you must tell us within 24 hours of the delivery of the order. If we cannot perform our services due to an event outside of our control, then we will contact you as soon as possible and take steps to minimise any delay and additional charges – if we do this, then we will not be liable for any delays to your order, and you will pay us any reasonable charges that have resulted.