Shipping Policy

At The Library Ladder Company Ltd, we take pride in curating a diverse range of products sourced from multiple trusted brands, manufacturers, and suppliers. Our commitment to offering a wide selection means that each item in our collection is carefully crafted by specialists in their respective fields. As a result, delivery lead-times can vary depending on the specific product and its source. We work closely with these partners to ensure the highest quality standards and timely deliveries. To provide our customers with accurate information, detailed lead-time specifics are available on individual product pages. We encourage you to refer to these details for precise delivery estimates. This diversity in our product offerings allows us to cater to a wide array of preferences, ensuring that our customers find precisely what they need for their interior design projects.

Third-party couriers

For your convenience and peace of mind, we utilise reputable third-party courier services to handle deliveries. To ensure the safe arrival of your purchase, our goods are always dispatched with the requirement for a signature upon delivery.

We understand the importance of keeping you informed about your order's progress. While we strive to provide tracking information for all orders, please note that due to the considerable length of some of our products, tracking might not be available for every order. However, rest assured that regardless of tracking availability, our dedicated team monitors every delivery closely to guarantee a smooth transit process.

Should you receive tracking details via email, please use them to stay updated on your order's status. If tracking information is unavailable for your specific product, our customer support team is always ready to assist you with any inquiries you may have.

Your satisfaction and confidence in our delivery process are our top priorities.

Arrival of your delivery

Upon receiving your order, we kindly request that you inspect the delivered items meticulously. Firstly, open all boxes and packages to thoroughly examine the contents. Your immediate focus should be on checking for any signs of damage. If you find any damage to the products, please report it to us within 24 hours of receipt, ensuring we can promptly address the issue.

Additionally, carefully compare the received goods to your order confirmation, verifying that all items match the specifications of your purchase. We recommend allowing the products to acclimatise to the ambient air temperature for a period of at least 24 hours before initiating the fitting process. This acclimatisation period helps the products adjust to their surroundings, ensuring optimal performance and longevity.

Your attention to these steps ensures a smooth and satisfying experience with our products, allowing us to assist you promptly should any discrepancies arise. Your satisfaction is our priority, and we are here to support you throughout your entire journey with us.

Delivery Issues

If you experience any issues with your delivery, such as damaged packaging or missing items, please contact us within 24 hours of receiving your order. We will investigate the issue promptly and take appropriate action to resolve the problem.

Please note that if you report any issues after this time period we may not be able to help you with your issue. Important - If you install or use the products prior to letting us know there is a problem, we will not be able to offer a refund or resolve your issue for you.

Frequently Asked Questions

What happens if my goods arrive damaged?

If you discover any damage or issues with your goods when they arrive, you have 24 hours to report to us via email, along with photographic evidence to

Please note that if you report any issues after this time period we may not be able to help you with your issue.

When you email us, please include your order number, photographs of the issue and the details of the issue you are experiencing. We can help tomresolve your issue quickly and efficiently.

Can I request a express delivery on my order?

We appreciate your enthusiasm to receive your order promptly. Currently, our standard practice involves shipping all orders on a next day service as soon as the goods are available/ready for dispatch. This ensures a swift delivery process for all our customers.

On occasion, depending on product availability and other logistical factors, we might be able to accommodate faster delivery. However, please note that such instances are not guaranteed.

If you have specific urgent requirements, we kindly ask you to reach out to us via email at By contacting us directly, we can discuss your needs in detail and explore the possibility of expediting your delivery on a case-by-case basis.

What courier service do you use?

We work with several reputable couriers to ensure safe and reliable delivery of your orders. The choice of courier depends on the specific products ordered, their size, weight, and whether the delivery address is a business or home location.

In general, larger and longer packages are handled by DX Freight, a trusted courier known for their expertise in handling bulkier items. Their specialised services are ideal for ensuring the secure transport of our more substantial products.

For smaller goods and standard-sized packages, we often partner with DHL, a globally recognised courier service renowned for their efficiency and punctuality. DHL's expertise in handling smaller shipments allows us to guarantee swift and dependable deliveries for our valued customers.

Can I pick up my order, rather than have a delivery?

We currently do not offer a pick-up service. Our dedicated team works diligently to ensure that your orders are carefully packaged, promptly dispatched, and safely delivered to your specified location.

This approach allows us to maintain the quality of our services and guarantee a smooth and secure delivery process for all our valued customers.

How long do deliveries take?

The duration of our deliveries varies depending on several factors, including the specific products ordered, their availability, and the delivery location.

In general, once an order is placed and the items are available for dispatch, we strive to ship out orders promptly. Our standard practice involves using next-day delivery services for quick and efficient delivery. However, please note that the actual delivery times may vary based on the destination and the courier service chosen.

To provide our customers with accurate delivery estimates, we recommend checking the product pages on our website. Each product listing includes detailed information about the expected delivery lead-time. This allows you to have a clear understanding of when to anticipate your order's arrival.

Can I return my order?

If you are looking for returns information please read our full returns policy.

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