At The Library Ladder Company Ltd, we take pride in curating a diverse range of products sourced from multiple trusted brands, manufacturers, and suppliers. Our commitment to offering a wide selection means that each item in our collection is carefully crafted by specialists in their respective fields. As a result, delivery lead-times can vary depending on the specific product and its source. We work closely with these partners to ensure the highest quality standards and timely deliveries. To provide our customers with accurate information, detailed lead-time specifics are available on individual product pages. We encourage you to refer to these details for precise delivery estimates. This diversity in our product offerings allows us to cater to a wide array of preferences, ensuring that our customers find precisely what they need for their interior design projects.
For your convenience and peace of mind, we utilise reputable third-party courier services to handle deliveries. To ensure the safe arrival of your purchase, our goods are always dispatched with the requirement for a signature upon delivery.
We understand the importance of keeping you informed about your order's progress. While we strive to provide tracking information for all orders, please note that due to the considerable length of some of our products, tracking might not be available for every order. However, rest assured that regardless of tracking availability, our dedicated team monitors every delivery closely to guarantee a smooth transit process.
Should you receive tracking details via email, please use them to stay updated on your order's status. If tracking information is unavailable for your specific product, our customer support team is always ready to assist you with any inquiries you may have.
Your satisfaction and confidence in our delivery process are our top priorities.
Arrival of your delivery
Upon receiving your order, we kindly request that you inspect the delivered items meticulously. Firstly, open all boxes and packages to thoroughly examine the contents. Your immediate focus should be on checking for any signs of damage. If you find any damage to the products, please report it to us within 24 hours of receipt, ensuring we can promptly address the issue.
Additionally, carefully compare the received goods to your order confirmation, verifying that all items match the specifications of your purchase. We recommend allowing the products to acclimatise to the ambient air temperature for a period of at least 24 hours before initiating the fitting process. This acclimatisation period helps the products adjust to their surroundings, ensuring optimal performance and longevity.
Your attention to these steps ensures a smooth and satisfying experience with our products, allowing us to assist you promptly should any discrepancies arise. Your satisfaction is our priority, and we are here to support you throughout your entire journey with us.
If you experience any issues with your delivery, such as damaged packaging or missing items, please contact us within 24 hours of receiving your order. We will investigate the issue promptly and take appropriate action to resolve the problem. firstname.lastname@example.org
Please note that if you report any issues after this time period we may not be able to help you with your issue. Important - If you install or use the products prior to letting us know there is a problem, we will not be able to offer a refund or resolve your issue for you.