Frequently Asked Questions

General Questions

Do you have a showroom?

We are an online company supplying customers across the United Kingdom and Europe. Our small but mighty team operates from our studio in Gloucestershire and although we do not have a showroom, we are delighted to provide samples of our products for your project.

We want you to feel and see the products up close before selecting your final finishes so if you would like some samples please email us now at info@llcompany.co.uk

 

Do you deliver across the UK & Europe?

We can provide delivery to residential and commercial addresses across the UK for all of the products on our website.

For customers who are based in Europe or further afield in other countries, we can deliver to you too! If you would like delivery to another country please get in touch with your full address and details of the products you are interested in and we can provide a quote from our couriers. Please note, not all of the products can be shipped outside of the UK. Email us info@llcompany.co.uk

 

Can I track my order?

We work with a few different and specialist couriers for the deliveries due to the lengths of the products that we sell and because of this it means that tracking is not generally available on orders. Occasionally a courier can provide us with tracking details and in those instances we can pass the information onto our customers to allow them to track progress

What if my order arrives damaged?

In the unfortunate event that your purchase(s) are damaged in transit, please firstly refuse to sign for the item and send it back if it is visibly damaged before accepting delivery. If it is only noticeable once opened, please send us an email with photographs within 48hrs of receipt of delivery and we can advise on the next steps.

How long will my order take to be delivered?

The lead-time for your order will all depend on which products you are ordering, however generally speaking if the items on your order are in stock then delivery will be between 3-5 days from your order date.

If there are items on your order that are out of stock the lead-time will increase to be between 2-4 weeks, however if an item is out of stock we will advise you as soon as possible about the expected timeline. In some instances and if there are global delivery issues, the leadtime could be longer, however we will always advise you if this is the case.

If you have any made-to-order items on your order such as a bespoke ladder or handles then the lead-time will be between 5-6 weeks.

Ladders & Ladder Hardware

What is a library ladder?

Library ladders came into fashion in the mid 1800’s in the homes of the rich and influential – those with enough books to warrant an extensive library. Obviously they were intended for reaching the upper most shelves and were often designed as stand-alone on wheels with ornate hand carvings on the railings. The Victorian examples look bulky when compared to the elegant designs we sell at the Library Ladder Company.

These days a library ladder can be used in any room of your home as both a functional and stylish addition. Our library ladders can be purchased in standard and bespoke heights and are available in unfinished red oak or walnut so that you can paint, stain or lacquer them as you wish. We can guarantee the highest quality finish, fixtures and technology and are proud of the safety features that ensure a fantastic product that stands the test of time.

What is a rolling ladder?

The term ‘rolling ladder’ refers to the rolling motion of the top of the ladder fixing along the rail and any ladder equipped with castors. Full rolling ladders are superior to ‘hook over’ ladders that do not include the Quiet Glide technology that allows for the ladder to glide along a rail.

Our classic rolling ladders are made to the highest quality specification with two rollers on either side of the ladder, braking wheels at the base of the ladder and an effortless roll along the rail. Rails are not hollow and are made from solid extruded aluminium. The hardware allows you to stow the ladder vertically.

What are the ladders made of?

The ladders are made from solid Hardwood (Oak or Walnut). We do not make ladders in softwood, as the material is too uncertain for the stability needed for long term on the ladders.

The ladders arrive unfinished and unassembled so you apply a paint or stain to your desired finish.

What is the finish on the rails & hardware?

The ladder rails/poles are made from 25mm solid aluminium (not hollow).
The finish on the aluminium is a sprayed paint finish and comes in three colours. Matt Black, Oil Rubbed Bronze and Satin Nickel. (Please note the colour names are descriptive regarding the paint colour)
 
*Please note that when the rails are sprayed during manufacturing they are held up using hooks, these hooks cause regular marks in the paint on the rear of the rails. Once the rail is fitted these manufacturing marks will be hidden.
 

What are the marks on the back of the rails?

The aluminium rails have a sprayed paint finish and during manufacture when the rails are sprayed, they are held up using hooks. These hooks cause marking in the paint at regular intervals on the back of the rails. Once the rail is fitted these manufacturing marks will be completely out of sight.
 

How do I get a price for a ladder system?

To order your ladder you can use our easy to use bundle builder where you can select different sizes, hardware types and colour options to build the perfect ladder for your project and get an instant price online.

If you want to purchase individual components/spares you can shop the ladder and hardware components separately.

Can you use a ladder in a kitchen?

Library ladders are suitable for use in any room in your home, particularly in kitchens. Work with your kitchen designer to incorporate a library ladder in the early stages, making the best use of floor to ceiling cupboard storage. Our hook over, rolling hook over ladders and full rolling library ladders are easy to add to an existing kitchen space and will allow you to access high shelves and provide a stylish accessory at the same time. If you have cupboards with doors above the proposed rail height you will want to think about the clearance required in order to open your upper doors over the top of the ladder. You will need 77mm clearance above the centre of the rail.

Can you use a library ladder for a mezzanine level?

Our library ladders are used in all kinds of ways, one of the most effective is in a mezzanine level conversion. Mezzanine levels are a clever use of unused space, providing a bedroom, office or storage area. Properties that have been modified over the years become a botch of ineffective spaces which can be reconfigured by incorporating a mezzanine area, accessed via a library ladder providing a fun and practical addition to your home.

One aspect that you must take into consideration when using one of the ladders for a mezzanine is that the top of the ladder has a hand grab rung. We can design a custom ladder without a grab rail if necessary.

Can you use a library ladder for loft access?

Library ladders are ideal for accessing loft and attic spaces and if one of our standard ladder heights doesn’t reach, we can supply a bespoke height ladder. The top of our ladders have a hand grab rung, so we can eliminate this from the final design if that suits your function better. Hook over ladders are perfect in this scenario because they can be unhooked and stored away vertically when not in use.

How does a rolling ladder work?

At The Library Ladder Company we sell three different types of rolling library ladder. The hook rolling library ladder is a fitted with hooks to enable you to unhook it and move across to a different rail. If you have more than one library bookshelf, a large wine cellar or extensive dressing room, this is the perfect option. By contrast, our full rolling library ladder is attached to the rail and has two quiet glide rollers on each side of the ladder. The high quality technology allows for a smooth and silent roll from side to side along the solid extruded aluminium rail. Our swivel rolling hardware is perfect for gliding around corners, so if you have a curved bookcase or banister, this is the ladder hardware system of choice! The ladder is attached to the rail and the swivel technology allows the ladder to roll around a curved 90 degree corner rail. All of our ladders include braking wheeled feet for maximum safety and can be stowed way in a vertical position when not in use. Find out more about our ladder range online and use our easy step by step guide to place your order here.

Can I use a ladder in my dressing room?

Library ladders are not exclusive to libraries – far from it! We sell library ladders for every room in the house and they are particularly popular for dressing rooms. Whether you are designing a dressing room from scratch or reconfiguring one, the addition of a library ladder will allow you to use the space more efficiently. Maximising storage is central to a well designed dressing room with floor to ceiling cupboards, shelving, shoe and tie racks, all fully accessible with the use of a library ladder.

We would recommend using a hook rolling library ladder with multiple rails so that you can access shelving anywhere in your dressing room.

How wide are the library ladders?

All of the library ladders are 16 inches (406mm) wide. The size is comfortable to climb, but not overbearing in the room. -

How tall can a library ladder be?

We sell standard height ladders from 7 feet to 14 feet. Depending upon which height suits your space, there is a recommended rail mount height (see our online chart) to ensure comfort and safety. If our standard sizes are unsuitable in your space, we can design a custom ladder. Please get in touch for a quote. All the library ladders are 16 inches wide.

There is plenty of information on our website including a Guide to Ladders, Installation and Assembly instructions and an Inspiration Gallery to help you decide.

Is a rolling ladder safe?

We want you to feel completely safe when you are using one of the ladders, therefore it is of the utmost importance that our library ladders are safe and made of the highest quality. All of the ladders have been designed with built-in braking safety wheels that automatically lock the ladder in place as you climb it.

The technology allows every ladder to be stowed away vertically when not in use to avoid accidents. Each ladder is made of solid wood and has been tested through 10,000 cycle checks to ensure they can withstand a lifetime of use. On this basis, each ladder comes with a limited lifetime guarantee.

*The limited lifetime guarantee is issued by the Quiet Glide manufacturer.

Browse our range of rolling library ladders here.

Is a rolling ladder better than a hook-over ladder type?

Depending on the overall design of your room and the function of the ladder, you may wish to unhook it from the rail altogether and stow it away, which a hook-over type allows. The rolling ladder will remain attached to the top rail, but can still be stowed away vertically when not in use.

Do you make short pantry ladders?

Yes. We can make a custom half height / short ladder for a pantry or ladder. If you have a wrap around U shaped pantry we would recommend a hook over style of hardware.

Can I stow my ladder away?

All the ladders can be stowed away vertically when not in use. A clever slider is built into the same mechanisms at the top of the ladder to allow for this.

Can I get help with my ladder order?

Our small and specialist team are available to assist you with any questions and can offer a personalised quote at any time. Contact us here.

Where can I buy a ladder for my home?

The Library Ladder Company are the No.1 distributor of library ladders in the UK. We sell hook over library ladders, rolling hook ladders, full rolling ladders and corner rolling ladders to suit every room in your home. You will find plenty of information about all types of library ladders on our website including a downloadable guide to library ladders. Order online with our easy step by step guide, choose from our standard heights up to 14 feet in either red oak or walnut finishes. All our ladders arrive raw so that you can choose your own lacquer, stain or paint finish to suit your scheme. Use our comprehensive instructions to assemble your ladder in situ.

Our small and specialist team are available to assist you with any questions and can offer a personalised quote at any time. Contact us here.

Can the ladder rails be cut to size?

We supply in 6 ft (1828mm) and 8 ft (2438mm) which can be joined together or cut down to the perfect size onsite.

Do you offer an installation service?

We are a supply only company but we supply comprehensive installation instructions. If you are not comfortable with using tools we would recommend using a reputable local carpenter or handyman to fit the ladder for you.

Can the ladder come in different colours?

The library ladders are available in either red oak or walnut. They arrive raw so that you can choose how you finish them, either leaving them natural, using a lacquer or painting them to suit your scheme.

Wall Panels, Moulding, Coving & Skirting

What material are the interior decor products made from? 

All our decorative interior mouldings and wall panels are made from a material called Purotouch. It is a high-quality, high-density polyurethane that allows for fine design details and a sharp finish. For a fraction of the price of traditional panelling and decorative accessories, Purotouch is a popular choice with many other advantages. Upon purchase, your product is primed and ready to paint, it is water-resistant, shock-resistant, termite resistant, flexible enough to be bent around corners and is extremely easy to install. Purotouch is lightweight and can be hung indoors or outdoors using our recommended adhesive.
Choosing products made from Purotouch is a safe investment for quality, longevity and beautiful detailing.

Do the panels/moulding come painted? Can I choose a colour?

The panels and mouldings are supplied in the base material - polyurethane which is white. This means that the panels or mouldings arrive primed and ready for you to paint to a colour of your choice.

What paint should I use to paint the panelling/mouldings?

You can paint the panels to your perfect paint colour using a high quality paint with good coverage. We suggest using an acrylic eggshell paint to maximise on the quality and durability on the panels.

How are the products fixed to the wall?

All of the interior mouldings, including the wall panels are lightweight and easy to install using the recommended adhesives and filler. The mouldings are simply fixed to the wall using adhesive and any joints can be blended using the filler. View Adhesive Products
 

How do I cut the panels/mouldings to size?

The panels and mouldings are supplied at the sizes listed in the product description box. You can cut the panels to the size that you require when you are fitting. The material (a high quality polyurethane) cuts very much like wood. When cutting use a fresh-bladed saw or similar cutting tool.

Can I use the wall panels in a bathroom/shower? Is it waterproof?

The panels and mouldings are supplied in the base material - polyurethane which is white. This means that the panels or mouldings arrive primed and ready for you to paint to a colour of your choice.

Although the product itself is water-proof, you will need to consider how you are going to finish/paint the panels or mouldings, especially if you intend on using them as shower panels or in very wet areas. For example, we would suggest using a durable, washable acrylic based eggshell paint, by brands such as Johnstones. Or have a PU sprayed finish applied by a professional decorator.

We also highly advise that you request a sample from us so you can test the material with your chosen finishing technique. To request a sample please Contact us.

Do the 3D wall panels have a fire rating?

The standard 3D wall panels do not have any Fire Rating, but the products can get the UK equivalent to Class 1 when coated with intumescent paint.

We suggest sourcing a local decroating professional to apply intumescent paint once you have installed the products. Alternatively you can request that the panels for your project have a coating applied at the factory prior to delivery however to undertake this process there is a minimum order quantity of 400 lengths, a 20% price increase and a longer lead-time (several weeks).

Are the panels/mouldings heat resistant? Can I use them near a radiator?

The panels do not have a fire rating but can withstand heat up to 70 degrees. If you wanted the panels to achieve the UK equivalent to Class 1 fire rating you would need to paint/coat the panels with intumescent paint on all the surfaces.

Can I use the panels in my kitchen? As a splashback?

The 3D wall panels design make a fantastic feature in a kitchen and can be cleverly used in a whole array of ways. Using the panels to clad the front your kitchen cabinet doors or around your kitchen island is a great way to refresh your kitchen. Why not use the wall panels are an alternative to tiles for your kitchen splashback? This would really elevate your kitchen design and add a stunning detail.

The panel material (Purotouch) is waterproof and arrives white ready to be painted the colour of your choice. If the panels are going to be used in a particularly wet area - such as behind a sink, you will need to consider how you are going to finish/paint the panels or mouldings. For example, we would suggest using a durable, washable acrylic based eggshell paint, by brands such as Johnstones. Or have a PU sprayed finish applied by a professional decorator to ensure longeivity of the paint finish itself.

If you would like sample from us so you can test the material with your chosen finishing technique please get in touch.

Do you supply samples?

We want you to touch and feel the products so you can see the quality and material before you buy. Therefore we can supply you with samples of your choosen wall moulding, panel slirting or coving. Just pop us an email or contact us, along with your address details and the products names you are interested in.

Returns Policy

How long do I have to return my order?

If you are not 100% satisfied with your purchase, you can return the product and get a full refund. You can return a product for up to 14 days from the date you recieved it. If you would like to return your goods after the 14 day cut off time period there will be a 20% restocking charge taken off of your refund.

*Please note that bespoke ladders and handle orders cannot be returned or refunded as these are made to order.

What happens if my order arrives damaged?

In the unfortunate event that your purchase(s) are damaged in transit, please firstly refuse to sign for the item and send it back if it is visibly damaged before accepting delivery. If it is only noticeable once opened, please send us an email with photographs within 48hrs of receipt of delivery and we can advise on the next steps.

How do I return my order? Where should I send my return to?

You can only return your items once you have been in touch via email to let us know you would like to return your goods. At that point we will advise on how you can return your goods along with the return address and further details.

Do I have to organise my own return?

If you would like to return your goods, you will be responsible for re-packaging and organising a reputable courier to deliver the goods back to us unused and undamaged. Once the goods have been received back, checked and approved your refund will be issued.
 

Can I return a made to measure ladder?

Unfortunately we cannot accept any returns or issue refunds for ladders that have been made to order as these cannot be resold.

How long will it take to recieve my refund?

Once the goods have been received back we will assess that there is no damage or visible use on the products. Once we are happy that this is the case we will issue your refund within 14 days.

Can I return part of my order?

If you have over ordered or want to change a part of your order and you are within the 14 day time period please let us know by sending us an email detailing which items you would like to return. We will assess your details and let you know the next steps.

*Please note that bespoke ladders and handle orders cannot be returned or refunded as these are made to order.

 

Is there a return fee?

If you are not 100% satisfied with your purchase, you can return the product and get a full refund. You can return a product for up to 14 days from the date you recieved it. If you would like to return your goods after the 14 day cut off time period there will be a 20% restocking charge taken off of your refund.

*Please note that bespoke ladders and handle orders cannot be returned or refunded as these are made to order.