F.A.Qs

Can I view your products in person / Do you have a retail outlet or showroom?

No. Unfortunately we do not have any showrooms or retail outlets.

We pride ourselves on only stocking products of the utmost quality, and we retail them exclusively through our website. 

Do you deliver across the UK & Europe?

Yes, we delivery across the UK and delivery charges will vary depending on your location within the UK. We can also provide delivery to locations outside of the UK, we will generate a delivery cost once a delivery address has been confirmed.

Do you fit the ladders?

We do not offer a service to fit your ladder but we recommend that you contact a reputable local carpenter to ensure the best fit for your rolling or hook over ladder.

Can I track my order?

Quite often our couriers produce a tracking code which we can pass onto our customers to allow them to track progress

What is your returns policy?

If you are wish to return your purchase for whatever reason, you have 14 days from the date of delivery to do so. The products must be returned in their original packaging and free from damage, otherwise we will not be able to refund you. Unfortunately we cannot offer a refund on any bespoke ladder order as each ladder is made to order. 

What if my delivery arrives damaged?

In the unfortunate event that your purchase(s) are damaged in transit, please firstly refuse to sign for the item and send it back if it is visibly damaged before accepting delivery. If it is only noticeable once opened, please send us an email with photographic evidence. We will then arrange collection and a replacement with you. Damages must be reported within 48hrs of receipt of delivery.

How long do orders take?

We try to be as speedy as possible with our deliveries.

If your items are in stock  we can get the order to you within 10 working days. If there are any out of stock items or special order items our delivery lead time is up to 4 weeks.